Cancellation & Refund Policy

At Gift Vision, we strive to ensure a seamless and satisfying shopping experience for our customers. This Cancellation and Refund Policy outlines the terms and conditions regarding order cancellations, refunds, and returns.

1. Order Cancellation

1.1  Cancellation by Customer

Customers can cancel their orders within 12 hours of placing the order or before the order is shipped, whichever is earlier.

To cancel your order, please contact us via email at [support@giftvision.in]. Provide your order ID and reason for cancellation.

Once the cancellation request is processed, the order will be canceled, and a confirmation email will be sent.

1.2  Cancellation by Gift Vision

Gift Vision reserves the right to cancel orders in cases such as:…

Shipping and Delivery Policy

At Gift Vision, we are committed to delivering your orders promptly and securely. This Shipping and Delivery Policy outlines the terms and conditions related to shipping, delivery timelines, and associated charges.

1. General Shipping Guidelines

1.1  Shipping Destinations

We deliver across India to most pin codes serviced by reliable courier partners.

Orders placed outside serviceable pin codes will be notified promptly, and Gift Vision reserves the right to cancel such orders with a full refund.

1.2  Order Confirmation

After placing your order, you will receive an email confirmation with your order details and tracking information (once shipped).

Ensure your contact information and shipping address are accurate at the time of checkout. Gift Vision will not be liable for delays or non-delivery due to incorrect information provided by the customer.

2. Delivery Timelines

2.1  Processing Time

All orders are processed within 2-3 business days (excluding weekends and public holidays).

In case of any delays due to high order volumes, holidays, or unforeseen circumstances, customers will be notified promptly.

2.2  Shipping Time

Delivery timelines depend on the shipping destination:

Metropolitan cities: 3-5 business days after dispatch.

Other locations: 5-7 business days after dispatch.

Remote or rural areas: Up to 10 business days after dispatch.

2.3  Express Shipping (If Available)

Express shipping options may be available for certain locations at an additional cost. Delivery timelines for express shipping are usually 1-2 business days.

3. Shipping Charges

3.1 Standard Shipping

Shipping charges vary based on the order value, weight, and destination. Exact charges will be calculated at checkout.

3.2 Free Shipping

Free shipping is offered on orders above a certain value (as specified on the website).

3.3 Additional Charges

Orders shipped to remote or hard-to-reach areas may incur additional delivery fees. Customers will be informed of such charges during checkout or before dispatch.

4. Delivery Policy

4.1  Delivery Attempt

Our courier partners will make two delivery attempts to the specified address. If the delivery fails due to the customer being unavailable or providing incorrect information, the package will be returned to our warehouse.

Re-delivery will be arranged at the customer’s expense.

4.2  Customer Responsibility

Customers are required to inspect the package upon delivery. If the package is tampered with or damaged, do not accept it. Inform us immediately at [support@giftvision.in] or [customer care number] for assistance.

4.3 Unsuccessful Delivery

In case of failed delivery due to incorrect address, unavailability, or refusal, the order will be canceled, and the refund (if applicable) will be processed after deducting return shipping charges.

5. Restricted Locations

Orders to locations with restrictions or government limitations may face delays or cancellation. Customers will be notified in such cases.

6. Special Instructions for Bulk Orders

6.1  Bulk Order Delivery

For large corporate or bulk orders, delivery timelines will be communicated on a case-by-case basis.

Bulk orders may involve additional shipping fees based on weight and delivery location.

6.2  On-Site Delivery Assistance

For on-site delivery assistance (if applicable), customers must ensure the presence of authorized personnel for receiving the shipment.

7. Tracking and Support

7.1  Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor the shipment status.

7.2  Customer Support

For any queries or issues related to shipping and delivery, contact us at:

Email: support@giftvision.in

Phone: 9726520740

8. Force Majeure

Gift Vision shall not be held liable for delays or non-delivery caused by natural disasters, strikes, government restrictions, pandemics, or any other circumstances beyond our control.

9. Policy Amendments

Gift Vision reserves the right to amend this Shipping and Delivery Policy at any time without prior notice. Updated policies will be posted on our website.